Advance payment is requested at the booking time.
If we have to cancel your flight because of weather or other reasons outside of our control, we will do our best to re-arrange your flight during your vacation if you so wish. If we are unable to do so, we will give you a full refund minus an admin fee.
Any cancellation by you must be notified by email to firstname.lastname@example.org . We will acknowledge your cancellation by email. If you cancel within the final 30 days up to 12 noon the day before your booked date, we will deduct an admin fee.
Last minute cancellations after 12 noon the day before your booked date are not allowed. If you cancel after 12 noon the day before your booked date you will not be entitled to a refund but we will do our very best to accommodate you on another flight during your vacation. This is obviously subject to space being available and cannot be guaranteed.
Failure to show up for your flight will also be treated as a last minute cancellation.
Special conditions apply for groups.
Safety Information and Limitations:
Pregnant women and people with recent surgery and/or back problems are not recommended to fly. We are not qualified to give you a medical opinion so please consult your own physician if in doubt.
Passengers weighing over 127kg (20stone/280lb) should contact us before booking. Special conditions may apply.
Children must be aged 7 or over and at least 137cm (4’6”) tall to be able to fly.